Operational Team Director

2 weeks ago


Bengaluru, Karnataka, India VCATCH Full time
Company Overview

VCATCH, a leading provider of cost-effective call center services in Bangalore, operates on Six-Sigma standards. Backed by its core management team with decades of experience in the BPO industry, the company has expanded its services to various sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate.

We estimate that the salary range for this position will be around ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.

Job Responsibilities
  • Lead and supervise a team to ensure targets and deadlines are met.
  • Provide regular coaching, feedback, and training sessions to team members.
  • Communicate effectively with management and other departments.
  • Implement operational strategies to improve team performance and productivity.
Key Qualifications and Skills
  • Exceptional communication skills (Mandatory).
  • Proven decision-making abilities (Mandatory).
  • Strong problem-solving capabilities (Mandatory).
  • Experience in conflict resolution in a team setting.
  • Ability to delegate tasks effectively.
  • Solid motivational skills to inspire team members.
  • Empathetic approach to team management.
  • Proficiency in strategic planning and execution.

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