Senior Event Coordinator
2 days ago
SOTC Travel Ltd. is a leading travel company that specializes in providing exceptional event management services. We are currently seeking an experienced Operations Business Manager to join our team.
Job SummaryThe Operations Business Manager will be responsible for coordinating and managing the operational aspects of our events, ensuring seamless execution and exceeding client expectations. This role requires strong leadership skills, attention to detail, and excellent communication abilities.
Key Responsibilities:- Client Coordination
The Operations Business Manager will work closely with clients to understand their event requirements, develop customized solutions, and ensure timely delivery of services. They will maintain regular communication with clients to ensure satisfaction and address any concerns promptly.
Margins EnhancementThe incumbent will focus on enhancing margins by analyzing sales data, identifying areas for improvement, and implementing cost-saving measures. They will also ensure that systems updates are consistent and reflect all relevant costs.
Logistics ManagementThe Operations Business Manager will oversee logistics activities, including rooming lists, menus, venue confirmations, and coordination with suppliers. They will ensure smooth execution of these activities and resolve any issues that may arise.
Tour ManagementThey will coordinate tour manager activities to ensure seamless service delivery, ensuring that on-ground commitments from suppliers, hotels, and clients are met.
Pricing and Cost ControlThe incumbent will track payments to suppliers, process them accordingly, and ensure accurate file closures within the stipulated timeframe. They will also analyze pricing strategies to optimize profitability while maintaining customer satisfaction.
Clients FeedbackThe Operations Business Manager will gather feedback from clients to identify areas for improvement and implement necessary changes to enhance the overall customer experience.
Collaboration and CommunicationThey will collaborate with internal teams, including airlines, visa, FX, accounts, and sales, to ensure smooth coordination and effective communication.
Data ManagementThe incumbent will update accurate data into MICE software on a timely basis and maintain healthy relationships with clients, transporters, hotels, airlines, and other local agencies.
What We OfferWe offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. The successful candidate will also enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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