
Drive Customer Growth
21 hours ago
As a proactive customer account specialist, you will play a vital role in managing customer interactions and driving revenue growth.
- Contact customers to resolve issues or encourage purchases post-trial expiration
- Process orders promptly after customer confirmation
- Coordinate account suspensions for non-response, ensuring proper documentation
- Maintain detailed records of follow-ups and interactions
- Generate reports on key metrics, including follow-ups conducted, conversion rates, and accounts suspended
This role requires advanced knowledge of Microsoft Excel software, analytical skills, organizational skills, problem-solving ability, and experience in customer service. You must also possess strong communication and negotiation skills, as well as proficiency with CRM systems.
Why This Role MattersThis position is ideal for individuals who are passionate about delivering exceptional customer experiences and driving business results.
We foster a progressive culture, creativity, and a flexible work environment. We respect diversity in all aspects and value integrity, honesty, people, humanity, and passion for excellence.
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