Senior Customer Experience Manager

Job Title: Quality Assurance SpecialistElevate customer-facing excellence by designing and enforcing quality frameworks, leveraging deep CRM expertise to drive data-backed improvements.Key Responsibilities:Design a call quality monitoring framework for Sales, Marketing, and Support teams.Conduct regular call audits, score performance against SLAs, and...

Customer Experience RoleThe key responsibilities of this position include tracking and managing customer experience through proactive communication via calls, surveys, and WhatsApp. The ideal candidate will work collaboratively across departments and projects to enhance the customer purchase and delivery experience.Develop a customer-first attitude, with a...

Job OverviewAs a Senior International Customer Service Representative, you will be responsible for delivering exceptional customer support to clients through various communication channels. You will work independently with customers in Ontario, Canada, providing timely and professional assistance.Our ideal candidate is a quick-thinking problem solver with...

Job Description We are seeking a seasoned product designer to lead the end-to-end design experience for our integrated spend management tool. As a senior user experience designer, you will collaborate with cross-functional teams to drive product innovation and deliver high-quality designs that meet customer needs.Key responsibilities include:Developing a...

Job Title: Customer Experience SpecialistAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Experience Specialist.This is an excellent opportunity for someone who thrives in a dynamic environment, providing exceptional service to our customers.Key ResponsibilitiesHandle customer inquiries in a timely and...

Deliver exceptional customer experiences as a Support Expert with our team.About the Role:You will be responsible for assisting customers with queries and resolving complaints via chat, calls, and email regarding app usage, account issues, payments, and services.Key Responsibilities:Respond promptly to customer inquiries and provide empathetic guidance and...

Customer Success ManagerWe aim to foster long-term relationships with our customers by delivering exceptional service and providing value that exceeds their expectations.To achieve this, we require a Customer Success Manager to oversee the onboarding process, ensuring a seamless experience for our customers.Owning customer onboarding and providing a tailored...

Role OverviewAs a key member of our customer service team, you will be responsible for providing exceptional support to our customers via various communication channels.Respond to customer inquiries in a timely and professional manner, resolving issues related to lost packages, damaged products, and incorrect orders.Process and manage customer orders...

Job Opportunity:We are seeking an exceptional Customer Service Executive to join our team in a dynamic and fast-paced environment.This role involves managing customer relationships, handling inquiries, and resolving issues efficiently and professionally.The ideal candidate will possess excellent communication skills, analytical abilities, and a proactive...

Site Merchandising Role OverviewTata Consultancy Services is hiring for a Site Merchandiser position that involves optimizing onsite customer experiences, managing merchandising content, and driving engagement through strategic design and execution.The ideal candidate will have a strong understanding of e-commerce trends, customer behavior analytics, and...