Chief Customer Experience Representative

1 week ago


Davangere, Karnataka, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

Role Overview

As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via various communication channels.

  • Respond to customer inquiries in a timely and professional manner, resolving issues related to lost packages, damaged products, and incorrect orders.
  • Process and manage customer orders efficiently, handling returns, exchanges, and refunds as needed.
  • Develop strong relationships with shipping vendors to ensure seamless delivery experiences for our customers.
  • Proactively identify potential issues and take proactive steps to resolve them, ensuring a high level of customer satisfaction.
  • Maintain clear and concise communication with customers at all times.

Requirements

  • Bachelor's degree in a relevant field
  • 1-2 years of experience in ecommerce operations or a related field
  • Strong attention to detail and accuracy skills
  • Excellent organizational and time-management skills
  • Ability to work independently and collaboratively as part of a team
  • Fluent written and spoken English language skills

About Us

We are a skincare brand specializing in body care, committed to delivering high-quality, plant-based formulations that address specific body concerns.



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