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Customer Service Representative
3 weeks ago
We are seeking a customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries and concerns in a professional and courteous manner.
Key Responsibilities:- Respond to customer calls, emails, and messages in a timely and efficient manner.
- Address customer complaints and resolve issues promptly and fairly.
- Process customer orders and manage inventory levels.
- Track and update order status, shipping details, and returns/refunds where applicable.
- Collaborate with internal teams to ensure seamless order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Minimum 1 year of experience in customer-facing roles or call handling (E-commerce preferred).
- Familiarity with e-commerce platforms is essential.
- Excellent verbal and written communication skills are required.
- Strong problem-solving ability and customer-centric approach.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Ability to multitask and handle pressure in a fast-paced environment.
The ideal candidate will possess strong interpersonal skills, attention to detail, and prior experience in customer service.
