Senior Customer Experience Specialist

6 days ago


Davangere, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Experience Role

The key responsibilities of this position include tracking and managing customer experience through proactive communication via calls, surveys, and WhatsApp. The ideal candidate will work collaboratively across departments and projects to enhance the customer purchase and delivery experience.

  • Develop a customer-first attitude, with a passion for solving customer problems, empathy, patience, and a passion for helping others.
  • Utilize good problem-solving skills to effectively answer customer queries and understand their voice.
  • Apply data management and churn insights from complex customer data to drive business growth.

Requirements & Qualifications:

  • Pursuing a bachelors or masters degree from a reputable university.
  • Proficiency in Excel, analytics, and web tools for consumer engagement.
  • Excellent communication and interpersonal skills.
  • Fluency in English is a must.
  • Problem-solving abilities and attention to detail.
  • Ability to work collaboratively and efficiently.
  • Interest in FMCG and kids' nutrition will be an added advantage.
  • Flexibility to work in shifts, including weekends and holidays as required.


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