Front Office Manager
2 days ago
We are seeking a seasoned reservations professional to establish our end-to-end reservation process, laying the groundwork for future growth and success in the hospitality industry.
About Our Team:
- We manage boutique properties in India.
- We have 2 properties onboard with plans to scale.
About Your Role:
- Oversee reservations across online travel agencies (OTAs), direct bookings, and offline channels.
- Cultivate effective guest communication via calls, emails, and messages.
- Maintain accurate data on property management systems (PMS) and OTA extranets.
- Verify property listings, ensuring rates, availability, and content are up-to-date.
- Develop standard operating procedures (SOPs), email templates, and booking process documents.
- Evaluate guest communication for tone and accuracy.
- Coordinate with property managers for seamless check-ins and special requests.
- Maintain daily/weekly/monthly booking and revenue reports.
Your Qualifications:
- Degree/Diploma in Hotel Management or related field.
- 3+ years of experience in reservations/front office in hospitality.
- Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
- Knowledge of PMS and rate management.
- Excellent communication skills (English; other languages an asset).
- Proficient in Microsoft Excel, Google Sheets, and email drafting.
- Detail-oriented, proactive, and willing to learn in a dynamic environment.
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