Chief Program Deliverer

1 day ago

Hyderabad Secunderabad Telangana, India beBeeProjectManagement Full time ₹ 15,00,000 - ₹ 28,00,000
Job Description

We are seeking a seasoned Program Manager I to lead our team in delivering exceptional results. This role is responsible for overseeing the day-to-day operations, driving performance, and ensuring seamless execution of projects.

The successful candidate will be an expert in project management, with a proven track record of success in leading global teams and collaborating with stakeholders to achieve business objectives. He/she will possess strong analytical skills, with the ability to collect and analyze data to inform decision-making.

Responsibilities include:

  • Monitoring and managing production environments to ensure high-quality service delivery.
  • Identifying and prioritizing process improvements, automation opportunities, and implementing changes to enhance operational efficiency.
  • Collaborating with Operational Management to design and implement service protection strategies, ensuring buy-in and commitment from all levels.
  • Providing real-time escalation, recovery, and restore capabilities for any failure of service; notifying leaders and ensuring timely incident response.
  • Managing business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program, Change Management and Contact Routing team.
  • Reviewing existing processes and researching new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary.
  • Working as SME, guide RTA and Analysts to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level.
  • Communicating effectively with peer Workforce leads and Managers across the same functional areas worldwide to drive priorities.
  • Chairing regular meeting with Operations Managers to review performance, forecast accuracy and productivity and to devise action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and Support Ops with OT requirements by ensuring a process is implemented and followed.
  • Managing business- and executive-level escalations, including reporting to senior-level leadership.
Required Skills and Qualifications
  • 2+ years of program or project management experience.
  • Knowledge of Lean principles and DMAIC methodology.
  • Experience in MS Access and SQL.
  • Experience in requirement gathering and ability to write clear and detailed requirement document.
Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.

Others

Amazon is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a difference.

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