Vacation Experience Manager

2 weeks ago


Malappuram, Kerala, India beBeeReservation Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled professional to manage and process reservation requests, providing exceptional guest experiences through efficient communication and service.

Key Responsibilities
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of customer service representatives, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
Required Skills and Qualifications
  • Excellent communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.
Qualifications
  • Skills:
    • Excellent communication skills. An American accent is beneficial.
    • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).
  • Abilities:
    • Ability to effectively communicate, both orally and in writing.
    • Ability to learn and adapt to new software and tools.
  • Experience:
    • Prior experience in hospitality, sales, or customer service is preferred but not mandatory.
    • Experience working with sales or reservations teams is advantageous.


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