Customer Experience Manager

21 hours ago


Malappuram, Kerala, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 35,00,000

About this role

We're seeking a skilled professional to own customer relationships, drive retention, and foster growth.

This individual will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding, and identifying opportunities for upsells and expansion revenue.

Key responsibilities include:

  • Owning customer success and making them true advocates of our platform.
  • Tracking product adoption and ensuring customers receive maximum value leading to revenue growth.
  • Becoming a trusted advisor for customers, providing expert guidance on how to leverage our solution to achieve their goals.

About the ideal candidate

We're looking for someone who shares our passion for delivering exceptional service, is genuinely interested in helping others, and has a knack for building strong relationships.

The successful candidate will possess:

  • A customer-centric mindset with a focus on driving retention and growth.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and collaboratively as part of a team.

About us

We're a dynamic and forward-thinking organization committed to innovation and excellence. Our purpose is to empower our customers to achieve their goals through our cutting-edge solutions.

We offer a range of benefits to support our employees' well-being, growth, and success, including:

  • Comprehensive health insurance.
  • Cult Fitness membership for physical and mental well-being.
  • Personal development opportunities through training and education.
  • A competitive salary package with generous ESOPs.

How to apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application with a personal note explaining why you'd be a great fit for this position.



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