Customer Experience Representative

3 days ago


Malappuram, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

About the Role

We're an FMCG company focused on health and wellness. Our founders have experience across multinational companies & startups.

We're scaling fast, and you'll work closely with our team to deliver exceptional customer experiences through various communication channels.

Responsibilities:

  • Handle customer inquiries via chat, calls, and email effectively.
  • Maintain thorough product knowledge to address customer concerns accurately.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, and refunds efficiently.
  • Assist with order management, gather customer feedback, and report common issues promptly.
  • Collaborate with departments like logistics, marketing, and product development to ensure seamless customer journeys.

Requirements:

  • Experience in customer support with a good understanding of products.
  • Proficiency in tools like Excel and other software.
  • 2+ years of customer support experience in a high-growth startup environment.
  • Excellent written and verbal communication skills in English.
  • Ability to maintain confidentiality and handle sensitive information professionally.


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