Customer Experience Specialist

2 days ago


Malappuram, Kerala, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 18,00,000

Customer Experience Specialist Job Overview

We are seeking a highly skilled Customer Experience professional to drive customer-centric initiatives and optimize customer journeys through innovative solutions.

  • Key Responsibilities:
  • -Design and implement engaging customer platforms that meet high standards of usability and experience.
  • -Develop and maintain in-depth knowledge of cloud-based contact centre technologies, including Genesys Cloud and AWS Connect.
  • -Collaborate with cross-functional teams to develop and execute customer experience strategies and transform business processes.

Must-Have Skills:

  • Core Competencies:
  • -Strong understanding of UX design principles for customer-facing platforms.
  • -Proven track record in driving CX / Customer Centricity initiatives.

Preferred Skills:

  • Desirable Qualities:
  • -Strong analytical and problem-solving skills with data-driven decision-making ability.
  • -Excellent communication and stakeholder management skills.


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