Customer Relationship Officer
2 days ago
We are seeking a highly skilled Customer Relationship Officer to join our team at IWASHHUB. As a key member of our organization, you will play a crucial role in building and maintaining strong relationships with our clients.
Key Responsibilities:
- Engage with clients via phone, email, and in-person meetings to understand their needs and provide them with appropriate solutions.
- Develop and maintain long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction.
- Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience.
- Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling.
- Maintain detailed records of client interactions, feedback, and issues, and report these to management.
Requirements:
- Languages: Proficiency in Hindi and English (both written and spoken) is mandatory to effectively liaise with stakeholders.
- Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients.
- A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism.
- Ability to build rapport with clients and manage relationships effectively.
- Strong problem-solving abilities and the capability to turn negative experiences into positive ones.
- Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently.
- Ability to adapt to different client needs and tailor communication styles accordingly.
What We Offer:
- Competitive salary range of ₹15,000 - ₹18,000 per month + performance-based incentives.
- Opportunity for career growth and development within the company.
- Friendly and supportive work environment.
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