Customer Relationship Officer

2 days ago


Lucknow, Uttar Pradesh, India IWASHHUB Full time
Job Description

We are seeking a highly skilled Customer Relationship Officer to join our team at IWASHHUB. As a key member of our organization, you will play a crucial role in building and maintaining strong relationships with our clients.

Key Responsibilities:

  • Engage with clients via phone, email, and in-person meetings to understand their needs and provide them with appropriate solutions.
  • Develop and maintain long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction.
  • Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience.
  • Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling.
  • Maintain detailed records of client interactions, feedback, and issues, and report these to management.

Requirements:

  • Languages: Proficiency in Hindi and English (both written and spoken) is mandatory to effectively liaise with stakeholders.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients.
  • A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism.
  • Ability to build rapport with clients and manage relationships effectively.
  • Strong problem-solving abilities and the capability to turn negative experiences into positive ones.
  • Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently.
  • Ability to adapt to different client needs and tailor communication styles accordingly.

What We Offer:

  • Competitive salary range of ₹15,000 - ₹18,000 per month + performance-based incentives.
  • Opportunity for career growth and development within the company.
  • Friendly and supportive work environment.

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