Relationship Officer

4 weeks ago

Lucknow, Uttar Pradesh, India Snaphunt Full time

The Opportunity

We are seeking a skilled Relationship Officer to join our team at Snaphunt. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring they have a positive experience with our services.

The Role

  • Client Communication: Engage with clients via phone, email, and in-person meetings to understand their needs and provide them with appropriate solutions.
  • Client Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction.
  • Feedback Handling: Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience.
  • Follow-ups: Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling.
  • Reporting: Maintain detailed records of client interactions, feedback, and issues, and report these to the management.

The Requirements

  • Languages: Proficiency in Hindi and English (both written and spoken) is mandatory to effectively liaise with the stakeholders of the region.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients.
  • Customer Service Orientation: A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism.
  • Interpersonal Skills: Ability to build rapport with clients and manage relationships effectively.
  • Problem-Solving Skills: Strong problem-solving abilities and the capability to turn negative experiences into positive ones.
  • Time Management: Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently.
  • Adaptability: Ability to adapt to different client needs and tailor communication styles accordingly.

The Benefits

  • Competitive salary with performance-based incentives.
  • Opportunity for career growth and development within the company.
  • Friendly and supportive work environment.

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