Relationship Officer
3 weeks ago
Job Title: Relationship Officer
Job Description:
We are seeking a skilled Relationship Officer to join our team at IWASHHUB. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring they have a positive experience with our services.
The Role
- Client Communication: Engage with clients via various channels to understand their needs and provide them with appropriate solutions.
- Client Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction.
- Feedback Handling: Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience.
- Follow-ups: Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling.
- Reporting: Maintain detailed records of client interactions, feedback, and issues, and report these to the management.
Ideal Profile
- Languages: Proficiency in Hindi and English (both written and spoken) is mandatory to effectively liaise with the stakeholders of the region.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients.
- Customer Service Orientation: A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism.
- Interpersonal Skills: Ability to build rapport with clients and manage relationships effectively.
- Problem-Solving Skills: Strong problem-solving abilities and the capability to turn negative experiences into positive ones.
- Time Management: Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently.
- Adaptability: Ability to adapt to different client needs and tailor communication styles accordingly.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunity for career growth and development within the company.
- Friendly and supportive work environment.
What's on Offer?
- Work alongside & learn from best in class talent
- Join a market leader within the Public Sector
- Leadership Role
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