Customer Support Specialist

2 weeks ago


Lucknow, Uttar Pradesh, India Vaishanavi Support Services LLP Full time
Job Description

Vacancy for a skilled Customer Support Specialist to provide exceptional customer service and resolve queries efficiently. Key qualifications include a graduation degree and 1-2 years of experience in customer service or BPO. Excellent communication skills in English are required, along with knowledge of computer, internet, MS Office, and e-commerce platforms.

Responsibilities
• Interact with customers to understand their needs and resolve queries.
• Provide product information and guidance to assist customers in making informed purchasing decisions.
• Handle customer complaints and grievances professionally and efficiently.
• Offer chat and email support as needed, ensuring timely responses to customer queries.
• Engage in cross-selling opportunities to increase sales and customer satisfaction.
• Work in a dynamic team environment, adapting to changing priorities and customer needs.

Requirements
• Graduation degree in a relevant field.
• 1-2 years of experience in customer service or BPO.
• Excellent communication and interpersonal skills.
• Knowledge of computer, internet, MS Office, and e-commerce platforms.

Preferred Candidate Profile
Female candidates who can start immediately are preferred.

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