Technical Customer Advocate

7 days ago


Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Are you a seasoned professional seeking a new challenge in technical customer-facing roles? Our ideal candidate will possess a strong understanding of CRM applications and SAAS technologies.

Key Responsibilities:
  • Build trust with high-value customers by ensuring timely resolution of issues and meeting expectations.
  • Facilitate activities, learn our product at a deep level, and help customers achieve success with proactive guidance.
  • Understand how customers define their own success with our product and provide expert advice to address business problems and goals.
  • Represent the customers' voice during internal discussions and projects, and lead knowledge management across products and customers.
Requirements:
  • Working knowledge of CRM Applications like Salesforce/JIRA/Zoho/Freshdesk/ZenDesk etc.
  • Experience with delivering technical pitches and providing on-demand training to users.
  • Ability to quickly learn, understand, and work with new emerging technologies, methods, and solutions for customer support and success.
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience required.

We offer a dynamic work environment that fosters growth and collaboration. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.



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