Customer Service Advocate

5 days ago

Chennai, Tamil Nadu, India beBeeTroubleshooter Full time ₹ 4,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. The ideal candidate will have excellent troubleshooting skills, the ability to work in a fast-paced environment, and a strong passion for providing exceptional customer service.

About the Role

This role is responsible for providing technical support to customers via phone and email. The successful candidate will be able to troubleshoot and diagnose Level 1 issues related to products, code, and configurations. They will also be responsible for ensuring timely and satisfactory resolution of technical issues.

Key Responsibilities:
  • Troubleshoot and diagnose Level 1 issues related to products, code, and configurations.
  • Ensure timely and satisfactory resolution of technical issues.
  • Interface directly with international customers via phone support.
  • Accurately document all customer interactions in CRM systems.
  • Escalate complex or critical cases to L2 TAC with proper handoff.
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Deep understanding of OSI layers and associated protocols.
  • Analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Possess in-depth knowledge of IP addressing, subnetting, ARP, VLANs, STP, routing protocols (RIP, OSPF), DHCP operations, and switching.
Benefits

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Why Work With Us?

We are committed to providing exceptional customer service and building long-term relationships with our customers. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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