Customer Service Advocate

1 week ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time US$ 80,000 - US$ 1,00,000

Job Overview

We are looking for a highly skilled customer service professional to ensure customer satisfaction and provide exceptional support.

Key Responsibilities:

  • Develop and execute strategies to drive customer adoption, onboarding, and continued success at the customer base.
  • Document customer progress and identify areas for improvement.
  • Promote a seamless onboarding experience for new customers and facilitate smooth transitions throughout the customer lifecycle.
  • Collaborate with Sales teams to identify revenue opportunities through upselling new services and contract renewals.
  • Provide expert voice support for new product features and gather customer feedback to inform product development.
  • Maintain a deep understanding of the customer's business and technical environment.

Required Skills and Qualifications:

  • 3-5 years of experience in a customer-facing role.
  • Prior experience supporting Dev/QA tools is essential.
  • Exceptional communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
  • Ability to work in the US time zone.
  • Resourceful and independent problem-solving skills, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
  • Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
  • Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

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