Global Customer Advocate

2 days ago

Chennai, Tamil Nadu, India beBeeStrategic Full time ₹ 10,90,000 - ₹ 13,48,000
Client Success Manager Job Summary

This is a challenging role that requires building strong relationships with clients and ensuring their successful outcomes using our products and services.

The ideal candidate will have 3-5 years of experience in a client-facing role, strong customer-first approach, exceptional stakeholder management skills, excellent communication skills, and proven ability to identify areas for improvement and contribute to change.

  • Key Responsibilities:
  • Build strategic relationships with assigned customers to ensure successful outcomes.
  • Facilitate the customer journey from onboarding to ongoing engagement.
  • Drive successful outcomes and retention, serving as the main point of contact.
  • Ensure customers understand the onboarding process, new products, and services, maximizing their benefits.
  • Conduct quarterly check-ins to address client needs and develop success plans.
  • Review escalated cases for quick resolution.
  • Gain industry knowledge to discuss customer challenges and opportunities effectively.
  • Share customer feedback and insights with internal departments to influence and introduce solutions.

Requirements:

  • 3-5 years of experience in a client-facing role.
  • Strong customer-first approach.
  • Exceptional stakeholder management skills.
  • Excellent communication skills.
  • Proven ability to identify areas for improvement and contribute to change.
  • Strong analytical skills to assess client requests within the broader product roadmap context.
  • Knowledge of Salesforce is a plus.

Benefits:

This role offers the opportunity to work with a global leader in investment fund data and technology and be part of a team that is responsible for building strong relationships with clients and ensuring their successful outcomes.

The Client Success Manager will have the chance to gain industry knowledge, share customer feedback and insights, and influence and introduce solutions to improve client outcomes.

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