Global Customer Support Advocate

3 days ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 4,80,000 - ₹ 7,20,000
Technical Support Specialist Job Opportunity

We are seeking a skilled Technical Support Specialist to provide exceptional customer service for our global user base. As the primary point of contact, you will assist traders in navigating our SaaS platform, troubleshooting issues, and understanding key features in real-time.

Key Responsibilities:

  • Respond to customer queries primarily via live chat and email
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up-to-date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements
  • Ensure fast, clear, and empathetic communication with a global audience
  • Handle concurrent chats/emails accurately

Requirements:

  • Graduate with 2+ years of experience in live chat and email support roles (must-have)
  • Self-starter who can learn product knowledge and workflows independently (must-have)
  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred
  • Ability to confidently navigate and understand a complex, feature-rich platform
  • Familiarity with or interest in stock markets/trading is a strong plus
  • Basic Excel proficiency and comfort with structured data formats
  • Willingness to work night shifts aligned with US hours

Benefits:

  • Be the real-time support lead for thousands of global traders
  • Collaborate with a focused, friendly, and fast-moving team
  • Learn the ins and outs of FinTech, trading analytics, and customer operations
  • Competitive pay with performance-based growth opportunities
  • Clear upward mobility into senior support, product, technical or operations roles

About This Role:

This is an exciting opportunity to join our team as a Technical Support Specialist. You will play a vital role in delivering exceptional customer experiences, troubleshooting complex issues, and contributing to our support processes. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply.

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