
Application Support Engineer
4 hours ago
We empower our people to stay resilient and relevant in a constantly changing world. We're looking for individuals who are always searching for creative ways to grow and learn, who want to make a real impact, now and in the future.
As a key member of our team, you'll have the opportunity to drive resolution of customer issues and bug fixes, acting as customer advocate while adhering to support service standards.
- Becoming adept in driving resolution of customer issues and bug fixes, acting as customer advocate while adhering to support service standards.
- Providing work estimates and regular status updates to ensure seamless communication with customers.
- Actively monitoring and improving the environment to ensure 100% application availability.
- Deploying, configuring, and testing Smart Grid Application solutions to meet customer needs.
- Participating in on-call rotation to enable 24x7 global support.
- Escalating and logging defects for more advanced customer issues to Product and Project Management teams when necessary.
- Ensuring that SLAs of assigned customer reported issues are met within target timelines.
To be successful in this role, you'll need:
- A BE degree in Computer/Electronics/Electrical Engineering or relevant field.
- 3-7 years of experience in software development, application support, or related fields.
- Strong problem-solving and software troubleshooting skills.
- Experience in core Java, application support, and ITIL concepts.
- Knowledge of UNIX environment, Shell/Python scripting, RDBMS, SQL, and XML standards.
- Excellent communication, interpersonal, and time management skills.
- Possess impeccable English speaking and writing skills.
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