Customer Experience Advocate

2 weeks ago


Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

As a key member of our team, you will be responsible for delivering exceptional customer support and ensuring seamless experiences for our clients.

Key Responsibilities:
  • Provide timely and effective support for Zoho applications, including CRM, Desk, Projects, Books, and related tools
  • Track, manage, and resolve customer tickets, ensuring all concerns are addressed to client satisfaction
  • Document all client interactions and maintain accurate logs of issues and solutions
Technical Troubleshooting & Communication
  • Collaborate with technical teams to identify and troubleshoot complex technical issues
  • Communicate software updates, feature enhancements, and best practices to clients
  • Explain technical concepts clearly and effectively to non-technical users
Client Relationship Management
  • Build and maintain strong client relationships, understanding their business needs and aligning Zoho solutions accordingly
  • Provide personalized recommendations to maximize Zoho platform usage
  • Conduct client training sessions on Zoho tools and features
Knowledge & Learning
  • Stay updated on the latest Zoho product updates and new feature releases
  • Continuously enhance product expertise and share best practices internally and externally
Requirements:
  • Strong understanding and hands-on experience with Zoho applications
  • Proven experience in customer support, preferably in SaaS or technology environments
  • Ability to troubleshoot technical issues and guide customers toward effective solutions
  • Excellent communication and interpersonal skills
  • Strong business acumen and problem-solving abilities
  • Organizational skills with attention to detail
  • Ability to work independently and collaboratively
  • Familiarity with support ticketing systems and creating user documentation
Preferred Qualifications:
  • Certification in Zoho applications
  • Experience with other CRM or ERP systems
  • Understanding of software development methodologies


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