
Experience the art of guest satisfaction with this exciting opportunity as a Guest Experience Specialist.
1 day ago
Guest Experience Specialist
Provide exceptional guest service experiences throughout their stay, delivering upscale hospitality services. Ensure guests feel valued and well-cared for upon arrival.Monitor daily bookings, ensuring assigned rooms are prepared prior to check-in. Coordinate luggage collection and storage, providing a seamless experience.
Oversee check-in and check-out procedures, including reservations and financial transactions. Promptly address guests' requests, such as in-room dining. Actively listen to and resolve complaints effectively.
Ensure special guests, like disabled individuals, elderly, children, and VIPs, receive personalized services. Coordinate communication between guests and staff, following up to ensure customer concerns are resolved.
Inform clients of our hotel services, including breakfast and dining options. Promote all hotel amenities, conveniences, and programs offered.
Key Responsibilities: Guest relations, guest service, guest handling, GRE, guest management, job requirements:
Apply now to become part of our team.
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