Luxury Property Operations Manager
1 week ago
About Housr:
We are India's premier luxury co-living brand, revolutionising housing by fostering a community of like-minded individuals.
Our expansive portfolio spans Gurugram, Bangalore, Pune, Hyderabad, and Vizag, offering fully furnished and managed co-living spaces, serviced apartments, and studio spaces.
We set the benchmark for luxury living with premium services including Professional Housekeeping, Doorstep Laundry, Gourmet Meals, High-Speed Internet, 3-Tier Security, and Tech-Enabled Living.
Our 24*7 resident assistance is offered by IHM-trained hospitality experts, ensuring seamless support for our community.
Job Overview:
We are seeking highly energetic individuals to manage the entire P&L for assigned properties. As a Luxury Property Operations Manager, you will oversee customer service & support processes, supervise staff, and ensure compliance with regulations.
Key Responsibilities:
- Oversee customer service & support processes and organize them to enhance customer satisfaction.
- Supervise staff from different departments and provide constructive feedback.
- Help create a friendly team environment, providing support to colleagues & residents.
- Act as a role model for the team, setting high service standards.
- Drive efficiencies for reactive and planned business.
- Manage shift supervisors in scheduling overall team activities.
- Vendor management and SLAs.
- Plan and organize effectively, engaging with customers, colleagues, and team members.
- Ensure security and safety regulations are met.
- Manage property P&L and sales.
Requirements:
You should have excellent communication skills and at least 1-4 years of experience in a five-star hotel or Co-living setup. You must be good at handling customer issues and have handled operations, maintenance, cleanliness, and efficiency.
Benefits:
Accommodation and food will be provided by Housr. We offer a competitive salary package, estimated at ₹80,000 - ₹120,000 per month, based on location and experience.
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