Operations Manager
2 weeks ago
Housr is a pioneering luxury co-living brand in India, redefining the concept of living spaces for millennials and working professionals. Our mission is to create a community-driven ecosystem that fosters growth, innovation, and wellness.
We offer fully furnished and managed co-living spaces, serviced apartments, and studio spaces across prominent cities like Gurugram, Bangalore, Pune, Hyderabad, and Vizag. Our expansive portfolio comprises 70+ premium properties, each designed to provide a unique living experience.
Our commitment to excellence is reflected in our array of premium services, including:
- Professional Housekeeping
- Doorstep Laundry
- Gourmet Meals
- High-Speed Internet
- 3-Tier Security
- Tech-Enabled Living & More
To complement these offerings, we have a team of IHM-trained hospitality experts who provide 24*7 resident assistance, ensuring seamless support for our community.
Job OverviewWe are seeking an exceptional Operations Manager to join our team at Housr. As a key member, you will be responsible for overseeing the day-to-day operations of one of our luxury co-living properties. Your primary objective will be to ensure that residents have an exceptional living experience, with prompt resolution of any issues that may arise.
The ideal candidate will have a strong background in hotel management or co-living operations, with excellent communication skills and a proven track record of delivering results in a fast-paced environment. If you're passionate about creating memorable experiences for our residents, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Oversee customer service & support processes to enhance resident satisfaction.
- Supervise staff from different departments and provide constructive feedback.
- Create a friendly team environment by providing support to colleagues & residents.
- Act as a role model for the team, setting high standards for service delivery.
- Drive efficiencies for reactive and planned business.
- Manage shift supervisors in scheduling team activities.
- Vendor management and SLAs.
- Plan and organize effectively, with attention to detail and problem-solving skills.
- Ensure security and safety regulations are met.
- Manage the overall P&L and sales for the property.
Requirements:
- Graduate degree in Hotel Management or a related field.
- Minimum 1-4 years of experience in a five-star hotel or co-living setup.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Benefits:
- A competitive salary range: ₹40,000 - ₹60,000 per month (approximately $520-$780 USD).
- Accommodation and food provided by Housr.
- Opportunities for career growth and professional development.
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