Senior Human Resources Professional

Job Title:

Senior HR Manager

Job Summary:

• This is a senior-level HR role overseeing the entire HR lifecycle, including talent acquisition, learning & development, employee engagement, and HR operations.

Key Responsibilities:

Talent Acquisition

• Manage end-to-end recruitment lifecycle: sourcing, screening, scheduling, offer negotiation, and onboarding.
• Collaborate with department heads to define role requirements and build effective hiring pipelines.
• Utilize job portals, referrals, and agency partners to attract high-quality talent.
• Build and maintain an active talent pool for future hiring needs.
• Own pre-onboarding and induction processes to ensure smooth candidate experience.

Learning & Development (L&D)

• Conduct training need analysis (TNA) in collaboration with department heads.
• Plan, schedule, and implement internal and external training programs.
• Partner with external trainers, certification bodies, and learning platforms for capability-building initiatives.
• Track training effectiveness through post-program feedback and performance metrics.
• Manage mandatory training programs (e.g., ISO awareness, code of conduct, information security).

HR Operations

• Maintain accurate employee records and handle documentation (offer letters, contracts, confirmation, exit).
• Oversee payroll inputs, attendance tracking, and leave management in coordination with Finance.
• Manage statutory compliance support (PF, PT, ESI, etc.) through external vendors.
• Handle employee grievances, policy queries, and HR helpdesk responsibilities.
• Ensure smooth offboarding experience including exit interviews, F&F coordination, and documentation.

Employee Engagement & Culture

• Plan and implement employee engagement initiatives: rewards & recognition, team-building, town halls, etc.
• Support internal communications and organizational announcements.
• Champion employee well-being and support a positive, inclusive work environment.
• Drive annual employee feedback surveys and support action planning.
• Support HR branding and internal campaigns in coordination with the marketing team.

HR Policies, Systems & Compliance

• Ensure compliance with company policies and labor laws.
• Maintain and update the employee handbook, code of conduct, and HR SOPs.
• Contribute to HR audits, ISO compliance (ISO 9001, ISO 27001, etc.), and documentation as required.
• Drive automation and continuous improvement across HR processes.

Qualifications & Experience:

• Bachelor's degree in human resources, business administration, management, or a related field.
• Master's degree / MBA in human resources management or post-graduate diploma in HR (PGDHRM) from a recognized institute. (Preferred)

Experience:

• 6–8 years of progressive experience in HR functions (recruitment, operations & L&D)
• Prior experience in a mid/large-sized organization or service-based company preferred
• Experience working in a standalone or lead HR role is an advantage

Skills & Competencies:

• Strong understanding of recruitment, payroll basics, labour laws, and HR processes
• Excellent interpersonal, communication, and employee relationship management skills
• Hands-on experience with HRMS platforms, Excel, and document management tools
• Ability to work independently and collaborate with cross-functional teams
• Strong planning, time management, and multitasking abilities
• High integrity, confidentiality, and professionalism

Key Performance Indicators (KPIs):

• Time to hire and quality of hires
• Training completion rate and feedback scores
• Accuracy of HR operations and compliance documentation
• Employee engagement and retention metrics
• Internal stakeholder satisfaction and query resolution TAT
• Completion of audits and HR reporting

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