
Business Growth Strategist
1 day ago
Job Overview:
As a Customer Success Manager, you will play a vital role in ensuring customer satisfaction and driving business growth.
- You will work closely with customers to understand their needs and develop success plans that meet their goals.
- You will collaborate with cross-functional teams to resolve technical issues and provide exceptional customer service.
- You will identify opportunities for expanding usage across the customer's organization and lead Proof of Concepts (POCs) for upsells.
- You will participate in quarterly business reviews (QBRs) and annual business reviews (ABRs) with key accounts.
Requirements:
- Minimum 5 years of experience in customer success/project management role with a proven track record of success.
- Technical expertise in cybersecurity field with good analytical and project management skills.
- Excellent communication and interpersonal skills with ability to effectively engage with stakeholders at all levels.
- Able to multi-task and thrive in fast-paced environment.
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