Live Streaming Support Specialist

3 days ago


Mumbai, Maharashtra, India Melot Technologies Private Limited Full time
About Melot Technologies Private Limited

We are a leading live video streaming service provider in India, behind the popular application StreamKar. Our mission is to create a platform for Indian artists to showcase their talent and provide an entertaining experience for users.

Founded in 2012, we have been successfully operating in India since 2018. Our registered office is located at Mahim, Mumbai. We strive to make StreamKar a go-to entertainment platform for Indians and continuously work towards growth and improvement.

Job DescriptionJob Profile: Customer Service Representative

Location: BKC, Mumbai

Experience: Minimum 6 Months

Qualification: Any Graduation

Work Schedule: Monday to Saturday (9.00 AM to 6.00 PM)

This role involves managing complaints from streamer agencies and talents via Fresh desk (CRM tool). You will coordinate with internal departments to resolve issues efficiently and ensure effective follow-up. Additionally, you will engage with agency holders and talents to address recurring issues, collect user feedback to drive app improvements, and possess strong communication skills, customer support experience, and a proactive approach to handling user relations and team collaboration.

Required Skills and Qualifications
  • Awareness of the live streaming industry and operations
  • Fluent communication in English and Hindi; additional language proficiency is an asset
  • Proficiency in MS Excel and MS Office
Benefits

This position offers a range of benefits, including:

  • Perks: Work 6 days a week
  • Health Insurance
  • Rotational Shifts
Salary Range: ₹12,00,000 - ₹18,00,000 per annum

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