Live Streaming Support Specialist
3 days ago
We are a leading live video streaming service provider in India, behind the popular application StreamKar. Our mission is to create a platform for Indian artists to showcase their talent and provide an entertaining experience for users.
Founded in 2012, we have been successfully operating in India since 2018. Our registered office is located at Mahim, Mumbai. We strive to make StreamKar a go-to entertainment platform for Indians and continuously work towards growth and improvement.
Job DescriptionJob Profile: Customer Service RepresentativeLocation: BKC, Mumbai
Experience: Minimum 6 Months
Qualification: Any Graduation
Work Schedule: Monday to Saturday (9.00 AM to 6.00 PM)
This role involves managing complaints from streamer agencies and talents via Fresh desk (CRM tool). You will coordinate with internal departments to resolve issues efficiently and ensure effective follow-up. Additionally, you will engage with agency holders and talents to address recurring issues, collect user feedback to drive app improvements, and possess strong communication skills, customer support experience, and a proactive approach to handling user relations and team collaboration.
Required Skills and Qualifications- Awareness of the live streaming industry and operations
- Fluent communication in English and Hindi; additional language proficiency is an asset
- Proficiency in MS Excel and MS Office
This position offers a range of benefits, including:
- Perks: Work 6 days a week
- Health Insurance
- Rotational Shifts
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