Spanish Live Stream Community Manager
3 weeks ago
We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world's largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
As a Social Media Moderator, you are responsible for protecting our clients' brands and making sure their reputation is kept safe at all times. You will provide a positive social experience for all users, while being aware of any potential issues on the social media platforms.
Key Responsibilities
- Moderating live comments in accordance with our guidelines and client-specific guidelines.
- Carrying out moderation and training according to the project schedule.
- Offering support to other moderators who need assistance.
- Complete shift reports using templates provided according to individual project requirements.
Requirements
We are looking for a highly skilled and experienced live stream moderator who is fluent in Spanish and English. You should have a native level of Latam Spanish and be comfortable working in fast-paced environments with the ability to multitask and navigate a live chat.
We want to hear from you if you have experience in moderation, community management, or gaming and live streaming.
IT Requirements
We operate a BYOD Policy which means you will need to meet the following IT requirements:
- Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
- i5 8th generation or faster 64-bit (x64) processor.
- At least 8GB RAM (16GB recommended).
- Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended).
- 40 GB available HDD (SSD recommended).
- A Webcam and headset.
- Android or iOS device for 2FA.
Our Commitment to Diversity and Inclusion
We are an Equal Opportunity employer. Our hiring process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.
We value having divergent thinkers who bring various experiences and viewpoints to the table. We strongly encourage members of underrepresented groups to apply.
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