Education Industry Relationship Builder

2 weeks ago

Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 17,28,000 - ₹ 25,12,000
Job Title: Relationship Manager

This role is responsible for engaging with prospective families, understanding their academic and personal goals, and guiding them through our service offerings to achieve a high-conversion, high-trust sales experience.

Key Responsibilities:
  • Develop and manage long-term relationships with potential and existing clients, ensuring a high level of trust and engagement.
  • Conduct personalized consultations to understand clients' goals, aspirations, and challenges, aligning them with our offerings.
  • Collaborate with the delivery team to manage and ensure continuous engagement with clients post-sign-up to ensure smooth operations and high client satisfaction.
Sales & Closures:
  • Conduct 1:1 consultative sessions to uncover deeper motivations, timelines, and requirements.
  • Guide prospects through a structured decision-making process leading to sign-up, including proposal delivery, contract negotiation, and closure.
Needs Analysis & Evaluation Planning:
  • Gather detailed information about clients' academic, personal, and extracurricular profiles to build a holistic understanding of their needs.
  • Collaborate with internal teams to co-create customized Evaluation Reports and Engagement Plans that reflect each client's unique journey.
Stakeholder & Influencer Engagement:
  • Build and nurture strong relationships with key influencers, educators, and stakeholders in the assigned region.
  • Develop partnerships with schools, academies, academic/sports centers, and other relevant institutions to create a steady pipeline of prospects.
Internal Collaboration:
  • Partner closely with Enrolment Advisors, counselors, and delivery teams to ensure seamless client experience from prospecting to onboarding.
  • Ensure a smooth handover of signed-up clients to the Delivery team while continuing to support overall client success and engagement.
Business Development & Referrals:
  • Actively identify new business opportunities through direct outreach and by nurturing existing client relationships.
  • Leverage satisfied clients to generate referrals and build brand loyalty within target networks and communities.
Marketing & Brand Engagement:
  • Support the marketing team in planning and executing region-specific campaigns, social media outreach, webinars, and workshops.
  • Represent us at external events and forums, enhancing brand visibility and thought leadership.
Operational Excellence:
  • Ensure all data, conversations, and activities are accurately recorded and updated in the central Customer Data Management System (CRM).
  • Adhere to organizational processes, policies, and compliance requirements, maintaining operational discipline and professional integrity.

Required Skills and Qualifications:

  • Possess a passion for working in the education industry.
  • Demonstrate excellent communication skills, both written and verbal.
  • Hold a good Bachelor's Degree from a reputable university in USA/UK.
  • Exhibit result-oriented deep critical thinking skills.
  • Display exceptional communication skills - writing, interviewing, and research skills.
  • Show proficiency in G-Suite and Microsoft Office.
  • Demonstrate almost superhuman attention to detail.
  • Show ability to juggle multiple projects while meeting demanding deadlines, producing high-quality work, and projecting a positive attitude.

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