
Desktop Technical Specialist
6 days ago
About Us: We foster innovation within a welcoming culture and benefit from the backing of a respected parent company.
We are seeking a skilled Remote Desktop Support Professional to ensure seamless technical support for desktops, laptops, and peripherals across diverse time zones.
Key Responsibilities:
- Monitor and respond to incidents via ticketing systems within strict Service Level Agreement timelines
- Perform remote troubleshooting and escalate unresolved issues
- Maintain detailed logs of shift activities and handover reports for continuity
- Collaborate with global IT teams for synchronized support
Additional Requirements:
- Provide technical support for Windows, Mac, and Linux environments
- Troubleshoot hardware and software issues both onsite and remotely
- Install, configure, and upgrade operating systems and applications
- Assist in setting up new systems and user accounts
- Train users on basic IT procedures and best practices
Required Skills:
- Desktop Support
- Remote Desktop Support
- Windows
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