ServiceNow ITSM Specialist

4 days ago

Jamnagar, Gujarat, India beBeeDeveloper Full time ₹ 15,00,000 - ₹ 22,50,000

Job Summary:

We are seeking a skilled ServiceNow ITSM specialist to fill this position. The ideal candidate will have extensive experience in software development and the ability to work closely with business stakeholders to analyze and review detailed technical requirements.

Key Responsibilities:

  • Design, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Collaborate with internal/external stakeholders for the development of user stories, configurations, and delivery on agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Requirements:

  • At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation - technical design, developer notes, user manual, etc.
  • Manage data with Tables, CMDB, Import Sets, and Update Sets.
  • Create Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions. Macros, etc., CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.

Desired Credentials/Knowledge:

  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development (must)
  • ITIL v4 Certified (optional)

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