
ServiceNow Developer
2 weeks ago
Title: ServiceNow Developer
Location: remote, Overlap: 4-5 hours of PST(9:30pm- 2:30am IST)
Job Type: Fulltime
Min yoE: 5+ for developers and 7+ for the ServiceNow Lead and ServiceNow Admin (relevant)
Budget: 25 LPA
Availability-Immediate
ServiceNow Lead-1 position, ServiceNow Admin-1 position, ServiceNow developers-3 ; TOTAL - 5 positions
• Experience: 5+ for developers and 7+ years for ServiceNow Lead and Admin
Tools and platform: ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
• Technical Expertise:
o Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs.
o Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.
o Hands-on experience with domain separation, scoped apps, data import/export, UI policies.
• Integrations: Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems).
• Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
• Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.
• Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
• Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.
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