Senior Recovery Manager

2 weeks ago

Gurgaon, Haryana, India beBeeCredit Full time ₹ 7,00,000 - ₹ 12,40,000
Job Description

About Us

We are a leading credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. Our mission is to constantly innovate and meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and rewarding benefits.

At our organization, our motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

We are proud to be an equal opportunity employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. Our workplace is inclusive and diverse, where all employees are treated equally with dignity and respect.

Join us to shape the future of digital payment in India

What's in it for YOU

  • We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
  • We have a well-curated bouquet of rewards and recognition programs for our employees.
  • We have a dynamic, inclusive and diverse team culture.
  • We adhere to a Gender Neutral Policy.
  • We provide Inclusive Health Benefits for all, including Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits.
  • We commit to the overall development of our employees through comprehensive learning and development frameworks.
Role Purpose

Responsible for implementing collection strategies for telecalling alternate recovery teams, tracking performance and ensuring compliance to laid-down processes and guidelines.

Role Accountability
  1. Conduct recovery calls as per assigned portfolios to deliver on productivity and absolute recovery targets.
  2. Log accurate and relevant information of conversations with customers on systems as per recovery guidelines.
  3. Ensure proper documentation of customer interactions and raise alarms for Early Warning Signals appropriately as per compliance procedures.
  4. Ensure adherence to internal guidelines and regulatory requirements in all activities performed.
  5. Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets.
Measures of Success
  • Money Recovered
  • Waiver Targets
  • No HRD Observations
  • Hygiene Targets (Wrap%/Not ready % etc.)
  • No adverse observations in internal/external audits
  • Process adherence as per MOU
Technical Skills / Experience / Certifications
  • Credit Card knowledge along with good understanding of recovery processes.
  • Knowledge of dialer strategies.
Competencies critical to the role
  • Stakeholder Management
  • Result Orientation
  • Process Orientation
  • Problem Solving Skills
Qualification

Graduate in any discipline.

Preferred Industry

Credit Card

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