Employee Advocate

1 day ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 2,16,000 - ₹ 2,40,000
Employee Support Specialist

We are seeking an enthusiastic and service-oriented professional to join our HR team. This role is responsible for addressing employee queries related to payroll, HR policies, benefits, and other internal processes.

Main Responsibilities:

  • Address Employee Inquiries: Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
  • Log, Track, and Resolve Concerns: Log, track, and ensure timely resolution of employee concerns.
  • Coordinate with Teams: Coordinate with HR, Payroll, and Finance teams to resolve issues.
  • Provide Guidance: Provide clear communication and guidance on company policies and procedures.
  • Maintain Confidentiality: Maintain employee records with accuracy and confidentiality.
  • Develop Knowledge Base: Support the development of FAQs, knowledge base, and employee self-service tools.
  • Escalate Complex Cases: Escalate complex cases to senior HR team members when required.

Qualifications & Skills:

  • Bachelor's Degree: Bachelor's degree in Human Resources, Business Administration, or related field.
  • HR Experience: 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
  • Labor Law Knowledge: Basic knowledge of labor law and payroll practices preferred.
  • Communication Skills: Strong communication skills.
  • Organizational Skills: Good organizational and problem-solving skills.
  • Confidentiality: Ability to maintain confidentiality and handle sensitive information.
  • Software Proficiency: Proficiency with MS Office and HRIS/Payroll tools is an advantage.

Key Competencies:

  • Service Orientation: Service-oriented mindset
  • Interpersonal Skills: Strong interpersonal skills
  • Attention to Detail: Attention to detail
  • Quick Learning: Quick learner and adaptable
  • Teamwork: Team player

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