Digital Customer Advocate

4 days ago

Hyderabad, Telangana, India beBeeExperience Full time ₹ 1,74,72,000 - ₹ 2,08,64,000

About McDonald's

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in various locations.

Service Experience Manager (G4)

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers.

Job Description:

At McDonald’s, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.

The Service Experience Manager within the Enterprise Service Management (ESM) team will play a key role in shaping the future of service delivery across the enterprise.

In this role, they will help design how employees, franchisees, and suppliers interact with digital service channels – ensuring every experience is intuitive, consistent, and seamless.

Responsibilities:

  • Execute the service experience design framework across digital employee touchpoints, applying defined methods and standards to support seamless and user-centered interactions
  • Socialize service experience standards with cross-functional teams and ensure consistent application across all service initiatives
  • Conduct user journey mapping, persona research, and touchpoint analysis to enhance understanding of user needs and drive experience improvements across service channels
  • Support the roll-out and maintenance of a unified service channel strategy, including chat, voice, self-service, and case/incident management; monitor alignment with the enterprise tiered support model to ensure a cohesive user experience
  • Analyze routing and shift-left performance, including request volumes, categorization accuracy, self-service performance, deflection trends; support the deployment and use of AI tools to improve resolution speed
  • Monitor and report on service experience KPIs and support measurement consistency across service organizations
  • Analyze service adoption, consumption trends, and user behavior across channels; translate data into actionable insights for experience improvements and operational efficiencies
  • Perform quality control reviews across service touchpoints to identify design inconsistencies or deviations, and assist in implementing corrective actions that preserve experience integrity
  • Manage intake of enhancement requests to the experience platform and partner with Product Owner and Tech EPP ESM (Platform Owner) to help shape solution requirements, define functional use cases, and translate business needs into scalable platform capabilities
  • Assist in the development of communications, training, and enablement materials related to service experience initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes

  • Customer Service Advocate

    7 days ago

    Hyderabad, Telangana, India beBeePatientCare Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service AdvocateWe are seeking a highly skilled and empathetic Customer Service Advocate to excel in patient engagement.Key Responsibilities:Respond to telephonic inquiries and schedule appointments with patients in a timely manner.Manage appointment reminders, follow-ups, and cancellations while ensuring high patient satisfaction metrics.Counsel...

  • Customer Support Advocate

    2 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Customer Support AdvocateWe are seeking a skilled professional to provide exceptional service to our clients. If you're passionate about helping others and solving problems, we want to hear from you.Key Responsibilities:Respond to customer inquiries via email, chat, and phone in a timely and effective manner.Provide fast and effective solutions to...

  • Senior Customer Advocate

    6 days ago

    Hyderabad, Telangana, India beBeeCustomerAdvocate Full time ₹ 45,00,000 - ₹ 75,00,000

    Customer satisfaction is a top priority for any organization.The Senior Grievance Redressal Officer plays a pivotal role in maintaining this satisfaction by ensuring timely, fair, and regulatory-compliant resolution of customer complaints.This key position leads and manages the grievance redressal function across the organization, overseeing the end-to-end...

  • Technical Support Advocate

    4 weeks ago

    Hyderabad, Telangana, India Ghrs Training Full time

    Job DescriptionGhrs Training is looking for a Technical Support Advocate to join our international voice support team. If you have a passion for solving technical problems and experience with Microsoft technologies, this role offers a great opportunity to grow your careerKey Responsibilities:- Provide comprehensive technical support to international...

  • Digital Healthcare Advocate

    2 weeks ago

    Hyderabad, Telangana, India beBeeCareer Full time ₹ 24,000 - ₹ 80,000

    Role Overview:This is an exciting opportunity to represent a digital healthcare platform within your institution, contributing to healthcare awareness and developing valuable professional skills.Key Responsibilities:Promote health awareness among peersOrganize online consultations for studentsPlan and promote health-related events and...

  • Technical Support Advocate

    4 days ago

    Hyderabad, Telangana, India beBeeSupport Full time

    Unlock your potential as a Technical Support Advocate and join a dynamic team of innovators.This role offers the opportunity to grow your expertise in the world of technology, drive customer satisfaction, and make a real impact on loyalty. Become a Microsoft Maestro by immersing yourself in products like Windows, Office Microsoft365, and Surface devices....

  • Digital Marketing Internship(unpaid)

    3 days ago

    Hyderabad, Telangana, India Digital Metrics Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionDigital Metrics is a next-gen digital marketing agency focused on helping brands grow through precision, creativity, and technology. We specialize in SEO, Social Media Marketing, Paid Ads, and Creative Design, and distinguish ourselves through the use of AI-Driven Marketing. By integrating AI into our campaigns, we analyze customer...

  • Digital Marketing Executive

    3 days ago

    Hyderabad, Telangana, India My Digital Housing Full time ₹ 25,000 - ₹ 3,05,000 per year

    As a digital marketing executive, you will play a crucial role in enhancing brand awareness within the digital space as well as driving website traffic using SEO and acquiring leads/customers using meta, google ads & more. you will closely with the internal marketing team to develop and execute digital strategies that align with company...

  • Digital Product Visionary

    3 days ago

    Hyderabad, Telangana, India beBeeProduct Full time US$ 1,20,000 - US$ 1,50,000

    Job DescriptionAs a key player in our Digital Product Management team, you will play a vital role in managing and executing our technical product roadmap.The Role: We are seeking an experienced Senior Product Manager to lead the development of our digital product offerings using Agile methodology and deliver products that bring tangible value to our...

  • Technical Customer Advocate

    2 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000

    Key Responsibilities:Monitoring server parametersReporting performance issues to the appropriate teamsEnsuring scheduled tasks complete successfullyRerunning failed tasks and reporting technical errors to L2/L3 teamsResponding to new items/tickets in email, Teams channel, and ticketing systemUpdating tickets with initial responses and gathering more details...