Technical Support Specialist for Digital Systems
1 week ago
We are seeking a highly skilled Technical Support Specialist for Digital Systems to join our team in Gurgaon, India.
Hatch is a global company with over 65 years of experience in mining, energy, and infrastructure. We have a diverse team of 10,000 professionals working in 150 countries worldwide.
The successful candidate will provide technical support for all enterprise systems and software components in a complex mission-critical environment. They will manage, support, and resolve complex software, vendor, and proprietary technical issues.
The ideal candidate will have a minimum of 3-5 years' experience in the Information Technology field and hands-on experience in application administration and operational systems support. They should also have experience with at least one of the following Design Tool platforms: OpenPlant, Engineering Data Manager.
We offer a flexible work environment and long-term career development opportunities. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.
Salary: ₹1,200,000 - ₹1,500,000 per annum, depending on experience
Key Responsibilities:
- Provide technical support for all enterprise systems and software components
- Manage, support, and resolve complex software, vendor, and proprietary technical issues
- Monitor applications, application servers, document and analyze problems, and publish maintenance schedules
- Identify and resolve medium to highly complex production problems for support of applications
- Perform regular security monitoring to identify any possible intrusions
- Identify proactive solutions for recurring technology occurrences to benefit the business
- Maintain system documentation
- Maintain and provide infrastructure improvements to existing database applications
- Maintain current knowledge of relevant technologies as assigned
- Maintain SLA, system availability, capacity management and performance KPI
- Collaborate and interact with various stakeholders including the ICT team
- Work closely with application development teams and vendors to tune and troubleshoot applications
- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
- Will be willing to work after hours as part of a global team
- Lead and participate in efforts to develop and implement processes for application and system monitoring
- Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
- Undertake integration between various systems using available API's and web services
- Adhere to standards and processes for systems in Hatch
- Responsible for the process from Development to Production release
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