Technical Support Specialist for Digital Systems

1 week ago


Gurgaon, Haryana, India Hatch Full time

We are seeking a highly skilled Technical Support Specialist for Digital Systems to join our team in Gurgaon, India.

Hatch is a global company with over 65 years of experience in mining, energy, and infrastructure. We have a diverse team of 10,000 professionals working in 150 countries worldwide.

The successful candidate will provide technical support for all enterprise systems and software components in a complex mission-critical environment. They will manage, support, and resolve complex software, vendor, and proprietary technical issues.

The ideal candidate will have a minimum of 3-5 years' experience in the Information Technology field and hands-on experience in application administration and operational systems support. They should also have experience with at least one of the following Design Tool platforms: OpenPlant, Engineering Data Manager.

We offer a flexible work environment and long-term career development opportunities. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

Salary: ₹1,200,000 - ₹1,500,000 per annum, depending on experience

Key Responsibilities:

  • Provide technical support for all enterprise systems and software components
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues
  • Monitor applications, application servers, document and analyze problems, and publish maintenance schedules
  • Identify and resolve medium to highly complex production problems for support of applications
  • Perform regular security monitoring to identify any possible intrusions
  • Identify proactive solutions for recurring technology occurrences to benefit the business
  • Maintain system documentation
  • Maintain and provide infrastructure improvements to existing database applications
  • Maintain current knowledge of relevant technologies as assigned
  • Maintain SLA, system availability, capacity management and performance KPI
  • Collaborate and interact with various stakeholders including the ICT team
  • Work closely with application development teams and vendors to tune and troubleshoot applications
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Will be willing to work after hours as part of a global team
  • Lead and participate in efforts to develop and implement processes for application and system monitoring
  • Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
  • Undertake integration between various systems using available API's and web services
  • Adhere to standards and processes for systems in Hatch
  • Responsible for the process from Development to Production release


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