Technical Support Specialist
4 weeks ago
Job Overview
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to our clients, ensuring that their software applications run smoothly and efficiently.
Key Responsibilities
- Provide technical support for software production processing environments
- Install, maintain, and support application/source code and its components, including third-party software
- Detect, diagnose, and report related problems
- Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components
- Provide technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption
Requirements
- 3-8 years of experience in technical support or a related field
- Good experience in Java Web application debugging, Linux, and Bash/Shell/Python scripting
- Basic experience in Middleware (Tomcat or any other web server), Basic Networking, SQL
- Good to have exposure in Streaming Data (preferably Kafka) and ELK stack
- Working knowledge of log monitoring (Splunk, ELK) and monitoring/debugging (Dynatrace)
What We Offer
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities
At FIS, We Are Committed to Our Employees
We believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.
Recruitment at FIS
Recruitment at FIS works primarily on a direct sourcing model. A relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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