Client Operations Analyst
4 weeks ago
Rippling is a leading HR, IT, and Finance platform that streamlines employee lifecycle management. As a Client Operations Analyst, you will play a critical role in executing client onboarding processes and ensuring regulatory compliance with various federal, state, and local agencies. This position offers a unique opportunity to design scalable processes and work cross-functionally to minimize operational burden through software automation. Your work will impact the performance of our sales, product, and finance teams.
Key Responsibilities:
- Provide exceptional service to clients and resolve registration and maintenance tasks.
- Work with federal and state agencies on behalf of clients.
- Identify and report system and process gaps that may result in a negative client experience.
- Collaborate with Payroll Engineering and update internal systems.
- Document processes and contribute to team building.
Requirements:
- 1-3 years of experience in an operational role, such as payroll operations or regulatory operations.
- Strong English communication skills and project management skills.
- Grit and patience when dealing with U.S. government agencies.
- Experience with Google Suite or Microsoft Office, especially Sheets/Excel.
- Ability to work U.S. hours (Pacific time zone).
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