Client Operations Analyst

4 weeks ago


Bengaluru, Karnataka, India Rippling Full time
About Rippling
Rippling is a leading HR, IT, and Finance platform that streamlines employee lifecycle management. As a Client Operations Analyst, you will play a critical role in executing client onboarding processes and ensuring regulatory compliance with various federal, state, and local agencies. This position offers a unique opportunity to design scalable processes and work cross-functionally to minimize operational burden through software automation. Your work will impact the performance of our sales, product, and finance teams.

Key Responsibilities:
  • Provide exceptional service to clients and resolve registration and maintenance tasks.
  • Work with federal and state agencies on behalf of clients.
  • Identify and report system and process gaps that may result in a negative client experience.
  • Collaborate with Payroll Engineering and update internal systems.
  • Document processes and contribute to team building.

Requirements:
  • 1-3 years of experience in an operational role, such as payroll operations or regulatory operations.
  • Strong English communication skills and project management skills.
  • Grit and patience when dealing with U.S. government agencies.
  • Experience with Google Suite or Microsoft Office, especially Sheets/Excel.
  • Ability to work U.S. hours (Pacific time zone).


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