System Operations Professional

2 days ago


Pune, Maharashtra, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Overview

We are seeking an experienced Operations Specialist to join our team. As an Operations Specialist, you will be responsible for managing the day-to-day operations of production systems and services.

Main Responsibilities:
  • Collaborate with cross-functional teams to ensure seamless service delivery and monitor system performance.
  • Identify and address operational challenges proactively and contribute to continuous improvement of operational processes.
  • Provide timely resolutions to production support issues through troubleshooting and analytical skills.
Key Skills and Qualifications:
  • Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect – Call flow design, Documents, Telephony, Contact Center, Message, Architect, Predictive Engagement, Routing, Performance and Engagement, Troubleshooting, Workforce Management, Outbound, Knowledge, Quality.
  • Trunks – SIP, ISDN PRI and BRI, Analog trunks
  • Network connectivity to Genesys Cloud and Agents
  • Log analysis and problem-solving skills
Requirements:
  • Minimum 6 years of hands-on experience on contact center solutions
  • Experience in implementing and managing complex contact center solutions
  • Strong understanding of procedures, application, and concepts within own subject area
  • Team handling and people management, excellent communication skills


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