
Service Delivery Professional
1 day ago
Job Title: Service Delivery Professional
Key Responsibilities:
- Manage personalized service requests of customers, ensuring timely delivery and adherence to targets.
- Maintain strict compliance with regulatory requirements for customer segments.
- Collaborate with internal teams for execution of service requests, driving efficient service delivery.
- Analyze and resolve customer complaints within set timelines, ensuring high-quality service.
- Foster growth by delivering cross-sell and up-sell opportunities, enhancing banking relationships.
- Prioritize performance on the service-quality scorecard.
Essential Skills and Qualifications:
- Excellent communication skills with customer-centric orientation
- Professional courtesy, patience, and politeness
- Strong teamwork abilities
- Proficiency in Microsoft Excel
- Comprehensive understanding of banking norms and processes
- Minimum qualification: Bachelor's degree or higher
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