Digital Product Support Specialist

5 days ago


Chennai, Tamil Nadu, India myGwork Full time
About Amazon and myGwork

Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About This Job

We are seeking an experienced support engineer to join our Kindle Store team. The successful candidate will be responsible for providing technical support to customers, troubleshooting issues related to digital platform services and content, and collaborating with cross-functional teams to ensure seamless delivery of services.

Job Description
  • Developing Tools and Applications: Design, develop, and maintain tools and applications to resolve operational burdens of support engineers and operations teams.
  • Support Engineering and Troubleshooting: Provide engineering support on incoming tickets, including extensive troubleshooting and debugging, covering multiple product lines.
  • Collaboration with Teams: Interface with content acquisition, content providers, operations, and technical teams to ensure content delivery as per service level agreements.
Key Responsibilities
  • Provide Engineering Support: Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely manner.
  • Maintenance Driven Coding Projects: Work on coding projects to resolve support issues, primarily in Perl or shell scripts, web technologies, and Java based projects.
  • Code Fixes and Software Deployment: Read and understand complex application code, make code fixes to resolve support issues, and support software deployment in staging and production environments.
Requirements
  • Experience: 2+ years of software development, technical support experience, or equivalent.
  • Education: Bachelor's degree in engineering or equivalent.
  • Skills: Experience troubleshooting and debugging technical systems, Unix, scripting in modern programming languages.
Benefits and More

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit [www.amazon.com/accessibility](http://www.amazon.com/accessibility) for more information.



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