Automobile Service Champion
2 weeks ago
We are seeking highly skilled and experienced individuals to join our team as Automobile Service Champions. This is an excellent opportunity to work with a leading Indian multinational ride-sharing company that operates in various business verticals.
About the Company:
Our client is a renowned Indian company that offers a range of services, including financial services and cloud kitchens. They prioritize innovation and customer satisfaction, making it an ideal place to grow your career.
The Role:
As an Automobile Service Champion, you will be responsible for providing exceptional customer service, diagnosing issues with OLA scooters, and performing repairs. Your primary goal will be to ensure that customers receive high-quality service and have a positive experience.
Key Responsibilities:
- Customer Handling: Receive and greet customers with a smile, verify service requests, and capture Voice of Customer (VOC) feedback.
- Diagnosis: Analyze and diagnose scooter issues, update diagnosis reports in the Workshop Management System (WMS), and perform repairs if necessary.
- System Handling: Track customer complaints in Zendesk, update operational status and ETA in CRM and WMS systems, and check scooter health in Telematics Command Centre.
- Technical Repairs: Provide technical support, repair/replacing parts, and ensure knowledge on OLA Scooter is up-to-date.
- Process and Operational: Adhere to process requirements, ensure bays are clearly marked, and maintain inventory levels.
- Parts Operation: Audit inventory, perform GRN, and maintain warranty part reverse logistics.
- Safety and Compliance: Wear protective gear, follow safety protocols, and ensure fire fighting equipment is in place.
Requirements:
- Candidates must be male.
- Minimum qualification: 12th+diploma/graduation/post graduation (no ITI).
- Minimum experience: 1 year in automobile industry service sector.
Benefits:
Competitive salary package up to ₹19K-23K CTC, including PF, ESIC, and incentives.
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