Automobile Service Expert

2 weeks ago


Gurgaon, Haryana, India 2coms Full time

We are seeking an experienced Automobile Service Expert to join our team at 2coms. As an Automobile Service Champion, you will be responsible for delivering exceptional customer service and ensuring the highest quality of repairs for our customers.

About Us

Our client is a leading Indian multinational ride-sharing company that operates in multiple business verticals, including financial services and cloud kitchens. With a strong commitment to innovation and customer satisfaction, we are looking for talented individuals like you to help us drive growth and success.

Job Description

The Automobile Service Expert will play a critical role in ensuring that our customers receive the best possible service experience. Your responsibilities will include:

  • Customer Handling: You will be responsible for receiving and greeting customers with a smile, verifying service requests, and capturing VOC (Voice of Customer) data to update in our system.
  • Diagnosis: You will analyze and diagnose scooter issues to identify the number and type of repairs required, updating the diagnosis report in our WMS (Getafix).
  • System Handling: You will track customer complaints in Zendesk, operate our Workshop Management System (Getafix), and ensure timely updates on operational status and ETA in both CRM and WMS systems.
  • Technical Repairs: You will be responsible for performing technical repairs, ensuring that all parts are replaced or repaired as needed, and staying up-to-date on OLA scooter knowledge and technical curricula.
  • Process and Operational: You will adhere to process requirements at Experience Centre, ensure bays are clearly marked, and handle invoicing and payment collections.
  • Parts Operation: You will audit inventory, perform GRN (Goods Received Note), and maintain inventory levels at Experience Centre, while also handling warranty part reverse logistics to the Mother workshop.
  • Safety and Compliance: You will wear uniform and protective gear while repairing scooters, use protective gear and proper tool handling, and ensure fire-fighting equipment is in place.
Requirements

To succeed in this role, you will need to meet the following requirements:

  • You must be male candidates only.
  • You should have a minimum qualification of 12th+diploma/graduation/post graduation (no ITI).
  • You should have at least 1 year of experience in the automobile industry, specifically in the service sector.
Benefits

We offer a competitive salary package, ranging from ₹19K-23K CTC, including PF, ESIC, and incentives. This is a fantastic opportunity to grow your career and contribute to the success of our team.



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