Automobile Technician

1 week ago

Gurgaon, Haryana, India 2coms Full time
Job Overview

We are seeking an Automobile Technician to join our team as a Service Champion. In this role, you will be responsible for providing exceptional customer service and technical expertise in maintaining and repairing vehicles.


About the Role

As an Automobile Technician, you will be the face of our company, interacting with customers to understand their needs and concerns. Your primary responsibility will be to diagnose and repair vehicles in a timely and efficient manner.


Key Responsibilities
  • Customer Handling: Receive customers with a smile, greet them with politeness and professionalism, verify service requests, capture VOC of the customer, and update in the system
  • Diagnosis: Analyze and diagnose scooters to identify number and type of repairs applicable, update diagnosis report in WMS (Getafix), perform repairs and final inspection on the vehicle if desired repairs are performed
  • System Handling: Track customer complaints in Zendesk and update the system on a live basis, operate Workshop Management System (Getafix) and ensure 100% adherence, update operational status and ETA on a timely basis in both CRM and WMS systems, check for scooter health in Telematics Command Centre for deep diagnosis
  • Technical Repairs: Be fully equipped with knowledge on OLA Scooter, able to repair/replace all parts of the scooter, and ensure updated on OLA technical curricular, news bulletin on EV
  • Process and Operational: Adhere to process at Experience Centre, ensure bays are clearly marked for Vehicle/Scooters, invoicing and payment collections, and ensure bays are free from any foreign materials and fit for serviceability
  • Parts Operation: Audit inventory and ensure system and physical inventory is same, perform GRN and maintain Inventory at Experience Centre, and ensuring warranty part reverse logistics to Mother workshop
  • Safety and Compliance: Wear uniform and protective gear while repairing scooter, use protective gear and proper handling of tool kits while repairing scooter, and ensure firefighting equipment is in place to ensure fire handling

Requirements
  • Only male candidates are considered for this role
  • Minimum qualification required is 12th + diploma/graduation/post graduation (no ITI)
  • Minimum experience required is 1 year in an automobile industry in service sector

Benefits

This role comes with a competitive salary package of up to 19K-23K CTC including PF+ ESIC +Incentive

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