Senior Director Quality
1 day ago
Job Summary
We are seeking an experienced Senior Director to lead our Quality and Service Excellence initiatives. This role will be responsible for driving business growth, revenue, and customer experience through transformational quality projects.
Key Responsibilities:
- Project Management and Delivery - Six Sigma
- Lead high-impact strategic projects using six-sigma methodologies to drive business growth and revenue in distribution functions.
- Mentor Lean Six Sigma/Design Thinking/Innovation projects for improving process efficiency, revenue, and cost savings.
- Facilitate change and stakeholder management as part of transformational programs and improvement projects.
- Manage project governance, review structures, and dashboards for senior leadership, sponsors, champions, and cross-functional teams.
- Represent the organization in external and internal quality competitions with project teams.
- Conduct internal and external benchmarking for best practice identification and replication.
- Process Excellence (Business Process Management System, BPM)
- Drive end-to-end BPM with functional teams to improve process efficiency and maturity index.
- Analyze process gaps with business teams, identify solutions, and monitor deployment.
- Collaborate with business training teams to design process-level training and certification programs and drive adoption with business partners.
- Quality Culture and Capability Building
- Build and measure Quality DNA through optimum trainings and other initiatives (including Yellow Belt, GB, BB, Basic Tools).
- Report quality initiatives to senior management.
- Support last-mile deployment of all quality initiatives at functional levels.
Measures of Success:
- Six Sigma project closures.
- Business impact achieved.
- BPM deployment and process maturity.
- Improved QDNA scores.
- Governance through reviews and dashboarding.
Desired Qualification and Experience:
- Certified Black Belt experience is a must with knowledge of Minitab tools.
- Knowledge of the insurance sector is preferred.
- Experience in Design Thinking, Innovation, and DMAIC methodologies.
- Experience in team management and development.
- Graduate with 10+ years' experience in driving lean sig-sigma improvements and transformational projects in BSFI, preferably with experience in the Insurance sector and/or distribution functions.
- Process improvement experience via Kaizens and other LEAN tools.
Estimated Salary: ₹1200,000 - ₹1800,000 per annum, based on location and industry standards.
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