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Business Development Specialist
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Job Title: Business Development Specialist
Description:At our company, we strive to improve field force productivity through digital enablement. Our mobile-first sales enablement solution is leveraged by leading clients to boost front-line sales productivity. We combine mobile technologies and backend as a service with game design, behavioral science, learning content, and big data.
We aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations. To achieve this, we are looking for someone with 2 to 4 years of B2B SaaS-Customer Success account management experience who can elevate customer interaction in a fast-growing organization.
Responsibilities:- Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Experimenting and developing engagement retention strategies and measuring impact on an ongoing basis.
- Responsible for deepening the relationship and identifying new opportunities and revenue with existing accounts.
- Up-sell and Cross-sell.
- 70% Account Management and 30% Customer Success.
- Supporting the internal team in driving customer success.
- 2-4 years of relevant experience in account management.
- Experience in managing clients' B2B experience in managing accounts enterprise clients Strong understanding of digital analytics and campaign metrics with the ability to generate, analyze, and interpret data.
- Proficient in MS Office especially Excel.
- Excellent written and verbal communication skills.
