Senior IT Service Management Developer

4 days ago

Hyderabad, Telangana, India beBeeSoftwareDeveloper Full time ₹ 1,36,50,000 - ₹ 2,32,25,000
Senior IT Service Management Developer

This role involves designing, developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making.


About the Role:
  1. Design, develop and enhance scalable, high-performance ServiceNow solutions that power enterprise-wide self-service and IT operations, leveraging cutting-edge AI, automation and modern development practices.
  2. Collaborate with product owners, engineers and stakeholders to design and integrate advanced AI/ML, RPA and predictive intelligence capabilities into enterprise software solutions.
  3. Guide technical decisions, optimize workflows and drive innovation by aligning technology choices with business outcomes.
  4. Partner with product owners to capture detailed requirements and design high-quality solutions for our users.
  5. Contribute to building industry-leading solutions that enable enterprise-wide self-service capabilities.
  6. Closely collaborate with developers, product managers and quality engineers to deliver reliable software solutions.

Requirements:
  • 7+ years of combined experience in ServiceNow development and any object-oriented language.
  • Advanced proficiency in JavaScript, Glide scripting, Business Rules and UI policies.
  • Familiarity with ServiceNow products Virtual Agent, Now Assist and integration Hub.
  • Solid background in data structures, algorithms, object-oriented design, design patterns and performance/scalability optimization.
  • Practical experience with modern UI frameworks such as Angular, React.
  • In-depth understanding of ITIL processes, with specialization in Incident, Change, Request and Problem Management.
  • Proven hands-on skills in REST/SOAP API integrations and working with external AI models.
  • Exceptional analytical abilities to troubleshoot and optimize ITSM operations and workflows.

Preferred Qualifications:
  • Backend development experience using Python, Django and REST API framework.
  • ServiceNow Certified System Administrator/Application Developer (CSA/CAD), CIS-ITSM and CTA certifications.
  • Understanding of Azure OpenAI or similar AI frameworks.
  • Hands-on experience with AI/ML models, RPA tools and predictive intelligence solutions.

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